Return Policy

Return & Refund Policy

At The Pet Cozy Lounge, your satisfaction—and your pet’s comfort—are our top priorities. If something’s not right, we’re here to make it right.

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We Accept Returns or Refunds if:

You received the wrong item
 Your item arrived damaged
 You simply don’t love your purchase

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Return or/and Refund Window:

Returns must be requested within 5 days of receiving your order.

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Return/Refund Requirements:

 Items must be in original condition and in original packaging
 A receipt or proof of purchase is required
Customers are responsible for return shipping costs unless the item was incorrect or damaged

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Refunds:

Once your return is received and inspected, we’ll send you an email to notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 5–10 business days.

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Non-Returnable Items:

Gift cards
Items marked as Final Sale

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Need Help?

If you have any issues or questions, reach out via our contact form or email us at customerservice@thepetcozylounge.com— we're happy to help!

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